Legal

Privacy Policy

Last updated: April 8, 2026

1. Who We Are

Brickline AI is an AI automation service provider based in Massachusetts, United States. We provide AI-powered phone answering, appointment booking, and customer follow-up services to trades and field service businesses. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.brickline.ai or interact with our services.

2. Information We Collect

We may collect the following types of information:

  • Contact information — your name, phone number, email address, and business type when you submit a form or book a demo call
  • Usage data — information about how you interact with our website, including pages visited and time spent
  • Communications — records of any emails, calls, or messages you send to us
  • SMS consent data — if you opt in to receive text messages from us, we collect and store your consent and opt-in information

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule demo calls
  • Provide, operate, and improve our services
  • Send you appointment confirmations, reminders, and follow-up communications you have consented to receive
  • Send SMS messages to phone numbers that have opted in to receive text communications from us
  • Comply with legal obligations

4. SMS / Text Messaging

If you provide your phone number and opt in to receive SMS communications from Brickline AI, we may send you text messages including appointment confirmations, reminders, follow-up messages, and service-related communications.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message we send. Reply HELP for assistance. For more information, contact us at [email protected].

5. How We Share Your Information

We do not sell your personal information. We do not share your information with third parties except in the following limited circumstances:

  • Service providers — we use third-party tools to operate our business (such as scheduling software and CRM platforms). These providers only access your data to perform services on our behalf and are bound by confidentiality obligations
  • Legal requirements — we may disclose your information if required by law or to protect the rights, property, or safety of Brickline AI or others

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you request deletion of your data, we will remove it within a reasonable timeframe unless we are required to retain it by law.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP
  • Opt out of email communications by contacting us directly

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: