Legal

Terms of Service

Last updated: April 8, 2026

1. Agreement to Terms

By accessing or using the Brickline AI website at www.brickline.ai or submitting any form on our site, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Brickline AI is operated by Brickline AI, based in Massachusetts, United States. Contact us at [email protected] with any questions about these terms.

2. Description of Services

Brickline AI provides AI-powered phone answering, automated appointment booking, SMS follow-up, review request automation, and related services to trades and field service businesses. We also operate this website to allow prospective clients to learn about our services and book demo calls.

3. SMS / Text Message Communications

SMS Consent: By providing your phone number and submitting any form on www.brickline.ai, you expressly consent to receive SMS text messages from Brickline AI. These messages may include demo call confirmations, appointment reminders, follow-up messages, and service-related communications.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts.

Help: Reply HELP to any message for assistance, or contact us directly at [email protected].

Message and data rates may apply. Message frequency varies.

SMS consent is not a condition of purchasing any service from Brickline AI. You may request our services without consenting to receive SMS messages by contacting us directly at [email protected].

We do not share SMS opt-in data or consent information with any third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Types of SMS Messages We Send

When you opt in to SMS communications from Brickline AI, you may receive the following types of messages:

  • Demo call booking confirmations and reminders
  • Follow-up messages after your demo call
  • Service updates and onboarding information if you become a client
  • Appointment reminders related to your account

We will not send unsolicited promotional text messages to your number.

5. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others. You may not:

  • Use our site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of our website or systems
  • Transmit any unsolicited or unauthorized advertising or promotional material
  • Misrepresent your identity or affiliation with any person or organization

6. Intellectual Property

All content on this website — including text, graphics, logos, and design — is the property of Brickline AI and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

Results from using Brickline AI services — including revenue recovered, reviews generated, or appointments booked — will vary depending on your business, market, and other factors. We make no guarantees of specific outcomes.

8. Limitation of Liability

To the fullest extent permitted by law, Brickline AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or services. Our total liability to you for any claim shall not exceed the amount you paid us in the three months preceding the claim.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those sites. Visiting third-party links is at your own risk.

10. Privacy

Your use of our services is also governed by our Privacy Policy, available at www.brickline.ai/privacy-policy, which is incorporated into these Terms of Service by reference.

11. Changes to These Terms

We may update these Terms of Service at any time. We will indicate the date of the most recent revision at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Massachusetts.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: